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Policies

Cancellation Policy

We have a cancellation policy for therapy sessions and lessons. We feel that your time as well as ours is valuable. Because of this, we see clients only on an appointment basis, so that we can minimize the amount of time spent in the waiting area. Missed appointments interfere with our ability to see clients in a timely manner. We have worked out the following guidelines to minimize the problem. We request 24 hour notice when appointments are changed or cancelled. We recognize unexpected problems arise, but most scheduling conflicts are resolved with one day's advanced notice. A charge will be made for broken appointments without 24 hour notice. You will be billed for the fee to cover your missed appointment. Unfortunately the bill cannot be sent to an outside provider. You will be directly responsible for the $35 fee. In case of inclement weather you can call 610-344-7030 PA or 973-661-2060 NJ and listen to a recorded message or check our Facebook Page.


Non-Discrimination Statement

Tempo! prohibits discrimination in all its programs and activities on the basis of race, color, ancestry, national origin, age, disability, gender, marital status, familial status, union membership, parental status, religion, sexual orientation, gender identity or expression, political beliefs, or financial status. Persons with disabilities who require alternative means for communication of information (Braille, large print, audiotape, etc.) should contact us. To file a complaint of discrimination write to the director at Tempo! 7 North Five Points Road, West Chester, PA 19380 or call us at 10-344-7030(PA). Tempo! is an equal opportunity provider and shall act in compliance with the Americans with Disabilities Act.


Confidentiality Statement

All information received from clients will be treated as confidential information. Tempo! will protect the legal, professional, and personal rights of all clients.


Quality Assurance

Tempo! believes that quality standards must be established, monitored, and evaluated to insure quality services are provided and standards are met and/or exceeded. We accomplish this by periodically asking clients to complete client satisfaction surveys as well as monitoring treatment standards against the CBMT (Certification Board for Music Therapists) and the AMTA (American Music Therapy Association) standards and code of ethics. Tempo's staff participates in clinical staff meetings and supervision as well as regularly attending and presenting at conferences.


Refund Policies

Music Together: Please see our Music Together section

 

Grievance Policy and Procedures

Participants in any Tempo! programs have the right to file a grievance. Clients must provide written documentation of the complaint within 30 days of the activity, outline the problem as it is perceived, and state the preferred solution. Mail the grievance letter to Tempo! 7 North Five Points Road, West Chester, PA 19380. Once the grievance letter is received, the director will review the information, and then respond in writing within 14 days of receipt of the grievance letter. If you disagree with the resolution of the grievance, you have the right to appeal the decision within 14 days. State the reasons for your appeal in a letter and mail it to Tempo! 7 North Five Points Road, West Chester, PA 19380. Tempo! will review the appeal and respond in writing within 14 days of receipt of the appeal letter. If the grievance involves a CMTE course and it is still not resolved satisfactorily, you have the right to ask CBMT's Continuing Education Committee to address the unresolved grievance. 


Illness Policy

If you are aware that you or your child has symptoms of a communicable illness virus, or if you are aware that you or your child has been exposed to a communicable illness or virus, we err on the side of caution and ask that you do not bring them into our studios. We err on the side of caution to keep our instruments and our environment clean and safe for all, including the staff. If you or your child has had a fever or diarrhea, please be symptom free for 24 hours before returning to class. If you or your child are not feeling quite like normal, PLEASE reschedule your class or session. We have children in class who are at many different stages of oral development and taste testing is what they do. Please help us keep the germs out as best we can. Thanks in advance understanding!

P.S. Feel free to use the hand sanitizer in our studios!


Returned Checks and Stop Payments

If a check is returned for any reason there will be a $10 fee.

 


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